Returns Policy

In using www.emmawoodthorpe.com, you as the buyer have a right to terminate the contract and return the item even if the item is not faulty in any way (this is the consumer's right in UK law). You have the right to do this up to 14 days after receipt of the items and a full refund including the cost of the outgoing postage must be made within 14 days of the seller receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner. 

The buyer is responsible for paying for the cost of return postage. 

Please note: Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.

 

Cancelling a transaction.

The buyer must inform the seller if they wish to cancel the order and they must do this in writing (email is sufficient embers.and.ink@gmail.com).

 

Sellers must provide a full refund of the cost of the item and any postage costs within 14 calendar days of receiving the returned item(s), or within 14 days of the buyer providing evidence that the item(s) have been returned (e.g. proof of postage), whichever is sooner.

 

If the goods have not yet been sent, refunds must be provided within 14 days of receipt of the notification of cancellation.

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Sheffield S8

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